Paws At Play Boarding & Daycare is looking for a very unique person. Is it you?
We've had tremendous growth and it's time to bring on another team member.
We're not your typical business, and we're not looking for your typical person.
We're looking to add to our amazing team, and we're not just going to take anyone.
We exist for one reason; to change lives.
We're on a mission to change as many lives as possible, and we need an incredible team to do that.
You’re an Energetic, Customer Service Focused, Self-Motivated Person Who Will Excel in an Entrepreneurial Environment
We're really looking for someone who possesses the following characteristics:
Has integrity in everything they do
Pays close attention to detail
Always humble
Self-motivated
Knows how to have some fun
Takes initiative.
Great with people
Is VERY comfortable in large groups
Wants to help to grow our business
Wants to leave a legacy and change people's lives
WARNING: Working in an entrepreneurial company is quite different than working for a "regular company." We're looking for someone who has a strong desire to constantly get better, is creative, and can be flexible with demands.
For experience, we're looking for someone that has strong customer service skills, has had "people" jobs before, and displays a genuine passion for the success of our clients.
For requirements, we don't NEED you to have a college degree or anything like that, we just need you to be a rockstar.
Your Primary Objective: Make sure that the hour that they were at Paws At Play Boarding & Daycare was the best hour of their day.
Neat, clean appearance; prompt & efficient, loyal, honest, and dependable
Excellent communication skills are required, including phone etiquette and customer service
Ability to work in a team atmosphere and motivate clients
A desire to change lives
The ability to create constant wow experiences in the lives of our clients
Passionate and willing to learn
Sales-Focused Administrative Role
Reports To: Client Services Manager
Position Overview
The Reservation Specialist is responsible for managing all booking requests, enrollment coordination, and capacity optimization across Paws At Play locations.
This role ensures accurate scheduling, maximized occupancy, and smooth onboarding of new clients into our structured programs.
This is a detail-oriented, revenue-protecting position.
Core Responsibilities
Booking & Scheduling
• Manage all boarding and daycare reservations
• Optimize suite occupancy and capacity
• Ensure holiday and peak period forecasting
• Maintain accurate waitlists
• Monitor cancellation trends
Enrollment Coordination
• Guide new clients through onboarding process
• ScheduleInduction Daycare
• Coordinate Puppy Preschool and K9 Kindergarten enrollment
• Ensure all required documentation is completed
Revenue Optimization
• Upsell suite upgrades and enrichment add-ons
• Promote structured programs during booking calls
• Support referral tracking during intake
• Protect cancellation policies
• Assist with marketing projects
Administrative Accuracy
• Maintain accurate client profiles
• Verify vaccination records
• Update internal systems consistently
KPIs
• Occupancy rate
• Booking accuracy
• Upgrade conversion rate
• Enrollment conversion rate
• Reduction in scheduling errors
• Revenue per boarding stay
Qualifications
• Strong organizational skills
• Sales-minded and confident communicator
• Comfortable with booking software
• Detail-oriented
• Professional phone presence
Front Desk / Reception
Reports To: Client Services Manager
Position Overview
The Client Service Representative (CSR) is the first and last impression of Paws At Play.
This role is responsible for delivering a luxury-level client experience during drop-off, pick-up, and all in-person interactions.
CSR ensures smooth lobby operations, professional communication, and brand-aligned hospitality.
Core Responsibilities
Front Desk Operations
• Greet clients warmly and professionally
• Check pets in and out accurately
• Process payments and explain invoices
• Confirm next bookings
Client Communication
• Act as backup to answer phones and respond to emails
• Explain services and program pathways
• Educate clients on enrichment offerings
• Communicate clearly with kennel and training teams
Hospitality Standards
• Maintain clean, welcoming lobby
• Offer clear updates to clients
• Handle concerns calmly and professionally
• Reinforce brand standards
Sales & Referrals
• Mention referral program
• Promote upgrades and add-ons
• Encourage reviews and testimonials
• Inform clients about upcoming events
KPIs
• Client satisfaction rating
• Upsell conversion rate
• Referral mentions
• Check-in/check-out efficiency
• Accuracy of billing
Entry-Level Team Member
Foundation of Safety + Enrichment
Reports To: Shift Lead / Department Manager
Position Overview
The Canine Care Specialist is responsible for the daily care, safety, and enrichment of all dogs in our boarding and daycare programs.
This role is the backbone of Paws At Play. Specialists ensure that every dog in our care is safe, clean, emotionally supported, and engaged in appropriate enrichment activities.
This is not just pet sitting — this is structured, professional animal care.
Core Responsibilities
Safety & Supervision
• Monitor playgroups and individual dogs at all times
• Follow structured group management protocols
• Recognize early signs of stress, illness, or conflict
• Complete playgroup reports after each session
• Assist with 7-Point Wellness Check-In documentation
Daily Care
• Feeding
• Cleaning suites and play areas to brand standard
• Maintaining sanitation protocols
• Ensuring proper leash handling and safe transfers
Enrichment Execution
• Implement daily enrichment activities
• Participate in Scent Space, themed programming, and events
• Support Puppy Preschool and Play & Train sessions
• Follow structured daily schedules
Client Experience Support
• Provide positive, professional communication when interacting with clients
• Represent Paws At Play in appearance and behavior
• Support photo/video content when requested
Performance Expectations
• Reliable attendance
• Follows SOPs consistently
• Positive team attitude
• Safe dog handling skills
• No safety violations
Promotion Eligibility
To move to Senior Care Specialist:
• minimum of 90 days of strong performance
• CPR/First Aid certified
• Completion of required PackPro courses
• Demonstrated leadership traits
• No recent disciplinary actions
Paws At Play Boarding & Daycare
Executive Leadership Position
Reports Directly to: Owner / CEO (Courtney)
Oversees:
• Boarding Manager
• Daycare Manager
• Training Manager
• Client Services Manager
• All Shift Leads
Position Overview
The General Manager is responsible for overseeing all daily operations, financial performance, leadership accountability, and cultural standards across Paws At Play locations.
This role ensures that every department operates at peak performance while protecting brand integrity, safety standards, profitability, and team development.
The General Manager is the operational right hand to the Owner and is accountable for company-wide results.
Core Responsibilities
1️⃣ Operational Excellence
• Oversee daily operations across all departments
• Ensure SOP compliance at all locations
• Conduct routine facility audits
• Maintain safety standards and risk management protocols
• Monitor staffing levels and labor efficiency
2️⃣ Financial Performance
• Oversee departmental revenue targets
• Monitor labor percentages
• Review weekly financial dashboards
• Protect profit margins
• Collaborate on pricing strategy
3️⃣ Leadership Accountability
• Hold Department Managers accountable to KPIs
• Conduct monthly leadership meetings
• Lead quarterly performance reviews
• Identify future leadership talent
• Manage internal promotions
4️⃣ Culture & Standards
• Protect Paws At Play’s enrichment-based philosophy
• Maintain luxury-level service standards
• Resolve high-level client escalations
• Reinforce company core values
5️⃣ Growth & Expansion
• Assist in new location launches
• Oversee hiring during expansion
• Implement systems across locations
• Identify operational inefficiencies
• Support marketing and community outreach initiatives
General Manager KPIs
Company-Level Metrics
• Overall revenue growth
• Profit margin targets
• Labor cost percentage
• Client retention rate
• Safety incident reduction
• Leadership retention
Departmental Oversight Metrics
• Training revenue growth
• Boarding occupancy rates
• Daycare enrollment growth
• Referral conversion rates
• Review rating average
30-60-90 Day Success Plan
First 30 Days
• Audit all departments
• Review KPIs for past 12 months
• Evaluate leadership strengths/weaknesses
• Identify operational gaps
• Conduct team listening sessions
Deliverable:
Operational Improvement Roadmap
Days 31-60
• Implement leadership accountability system
• Refine KPI dashboard
• Address labor inefficiencies
• Improve communication cadence
• Begin department performance coaching
Deliverable:
Company Scoreboard Dashboard
Days 61-90
• Increase profitability metrics
• Improve retention metrics
• Strengthen leadership bench
• Launch one company-wide improvement initiative
Deliverable:
Quarterly Executive Report
Compensation Structure Recommendation
Base Salary + Performance Bonus + Growth Incentives
Example Structure:
• Base Salary (market competitive)
• Quarterly profit-based bonus
• Revenue growth bonus
• Retention milestone bonus
• New location launch bonus
Leadership Profile Required
• Multi-location management experience preferred
• Strong financial literacy
• Experience leading managers
• Conflict resolution expert
• Growth-minded and systems-driven
• Hospitality-oriented mindset
Management Duties:
Properly manage and maintain gym operational budget
Responsible for overseeing the sales process and systems
Manage, monitor, and evaluate the performance of all gym-related managers.
Monitor the hiring, training and scheduling of all gym level staff.
Train and mentor subordinates
Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager.
Responsible for managing disciplinary actions involving all gym level employees.
Operational Duties:
Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
Provide effective decision making regarding customer service issues.
Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
Responsible for ensuring that the facility is clean and operationally sound.
Job Qualifications:
High School diploma with five years professional experience. College degree preferred.
Fitness industry experience preferred but not required.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
Strong customer service orientation with proven results.
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
Excellent verbal and written communication skills.
Entrepreneurial spirit with open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Associate or Bachelor's degree in business or related field with two years of management experience preferred.
Please Apply Online Only - NO PHONE CALLS!
Job Types: Full-time
Salary: Starting @ $35,000/ year & Commission on sales
Benefits: Flexible schedule, Personal training, 24x7 Gym access, Unlimited tanning, Discounts on stocked products
Schedule: Must be available from 8AM-8PM M-F & some weekend flexibility
Supplemental pay types: Bonus pay, Commission pay
Education: High school or equivalent (Preferred)
Work Location: In person
We're looking for enthusiastic, motivated, and energetic people to engage with current members and turn prospects into new members, and as a Personal Trainer (we call them Fitness Coaches), help the clients achieve their desired results.
If you are hired for this position, we immediately bring you into the Titan Family. You will be compensated competitively, and we actively look for ways to pay you more for your efforts if they warrant it.
The base pay is $15/hour coaching sessions, plus you're eligible to earn commission for membership and product sales! You'll also have unlimited personal training, 24x7 access to the gym and unlimited tanning.
There is a 4-week hands-on on-boarding paid internship to learn our fitness system and how to work with clients so you're well prepared to be successful.
We're only looking to add "A" players to our team that are looking to grow personally and professionally and like to be challenged to improve themselves.
We want someone who enjoys working with people and making a difference in the lives of others – because that’s what we do in our health club.
Please Apply Online Only - NO PHONE CALLS!
Job Types: Full-time, Part-time
Pay: Starting @ $15.00 - $20.00 Per Hour & Commission on sales
Benefits: Flexible schedule, Personal training, 24x7 Gym access, Unlimited tanning, Discounts on stocked products
Schedule: Day shift, Evening shift, Holidays, Night shift, Weekend availability
Supplemental pay types: Bonus pay, Commission pay
Education: High school or equivalent (Preferred)
Work Location: In person
We're looking for enthusiastic, motivated, and energetic people to engage with current members and turn prospects into new members, and as a Personal Trainer (we call them Fitness Coaches), help the clients achieve their desired results.
If you are hired for this position, we immediately bring you into the Titan Family. You will be compensated competitively, and we actively look for ways to pay you more for your efforts if they warrant it.
The base pay is $15/hour coaching sessions, plus you're eligible to earn commission for membership and product sales! You'll also have unlimited personal training, 24x7 access to the gym and unlimited tanning.
There is a 4-week hands-on on-boarding paid internship to learn our fitness system and how to work with clients so you're well prepared to be successful.
We're only looking to add "A" players to our team that are looking to grow personally and professionally and like to be challenged to improve themselves.
We want someone who enjoys working with people and making a difference in the lives of others – because that’s what we do in our health club.
Please Apply Online Only - NO PHONE CALLS!
Job Types: Full-time, Part-time
Pay: Starting @ $15.00 - $20.00 Per Hour & Commission on sales
Benefits: Flexible schedule, Personal training, 24x7 Gym access, Unlimited tanning, Discounts on stocked products
Schedule: Day shift, Evening shift, Holidays, Night shift, Weekend availability
Supplemental pay types: Bonus pay, Commission pay
Education: High school or equivalent (Preferred)
Work Location: In person
We're looking for enthusiastic, motivated, and energetic people to engage with current members and turn prospects into new members, and as a Personal Trainer (we call them Fitness Coaches), help the clients achieve their desired results.
If you are hired for this position, we immediately bring you into the Titan Family. You will be compensated competitively, and we actively look for ways to pay you more for your efforts if they warrant it.
The base pay is $15/hour coaching sessions, plus you're eligible to earn commission for membership and product sales! You'll also have unlimited personal training, 24x7 access to the gym and unlimited tanning.
There is a 4-week hands-on on-boarding paid internship to learn our fitness system and how to work with clients so you're well prepared to be successful.
We're only looking to add "A" players to our team that are looking to grow personally and professionally and like to be challenged to improve themselves.
We want someone who enjoys working with people and making a difference in the lives of others – because that’s what we do in our health club.
Please Apply Online Only - NO PHONE CALLS!
Job Types: Full-time, Part-time
Pay: Starting @ $15.00 - $20.00 Per Hour & Commission on sales
Benefits: Flexible schedule, Personal training, 24x7 Gym access, Unlimited tanning, Discounts on stocked products
Schedule: Day shift, Evening shift, Holidays, Night shift, Weekend availability
Supplemental pay types: Bonus pay, Commission pay
Education: High school or equivalent (Preferred)
Work Location: In person
We're looking for enthusiastic, motivated, and energetic people to engage with current members and turn prospects into new members, and as a Personal Trainer (we call them Fitness Coaches), help the clients achieve their desired results.
If you are hired for this position, we immediately bring you into the Titan Family. You will be compensated competitively, and we actively look for ways to pay you more for your efforts if they warrant it.
The base pay is $15/hour coaching sessions, plus you're eligible to earn commission for membership and product sales! You'll also have unlimited personal training, 24x7 access to the gym and unlimited tanning.
There is a 4-week hands-on on-boarding paid internship to learn our fitness system and how to work with clients so you're well prepared to be successful.
We're only looking to add "A" players to our team that are looking to grow personally and professionally and like to be challenged to improve themselves.
We want someone who enjoys working with people and making a difference in the lives of others – because that’s what we do in our health club.
Please Apply Online Only - NO PHONE CALLS!
Job Types: Full-time, Part-time
Pay: Starting @ $15.00 - $20.00 Per Hour & Commission on sales
Benefits: Flexible schedule, Personal training, 24x7 Gym access, Unlimited tanning, Discounts on stocked products
Schedule: Day shift, Evening shift, Holidays, Night shift, Weekend availability
Supplemental pay types: Bonus pay, Commission pay
Education: High school or equivalent (Preferred)
Work Location: In person
Full-Time Position (Early Mornings, Evenings, weekends and holidays required)
Hourly Wage Base & Quarterly Bonuses Based On Performance
Paid Time Off
Company provided uniforms, continuing education and employee dog services
HOW TO APPLY...
We’re looking to hire the RIGHT person relatively quickly. If this position sounds like the PERFECT FIT for you, then simply FILL OUT THE FORM BELOW TO get started…
PLEASE REMEMBER...
This is NOT a corporate type of structure job. We are an entrepreneurial small business. This is not the type of job where just showing up is enough. Paws At Play Boarding & Daycare is everything to us.
We want nothing more than to find a person who takes real interest in doing GREAT work and contributing to the growth of the business.
Please fill out the form below to be considered for an interview.